Refund & Return Policy

Last updated: September 4, 2026

At Zentra, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Window

• Items may be returned within 30 days from the date of delivery.

• To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags intact.

2. Non-Returnable & Restricted Items

Due to hygiene, safety, and operational standards, the following product categories have specific return conditions:

• Health & Beauty Products: Items that have been opened, unsealed, or used cannot be returned due to safety and sanitary regulations.

• Pet Supplements: Unsealed or opened pet supplements cannot be returned.

• Perishable or Personal Care Goods: Selected personal care items are non-refundable unless defective upon arrival.

3. Damaged, Defective, or Incorrect Items

• Please inspect your order upon receipt. If an item is defective, damaged during transit, or if you receive the wrong item, contact us immediately at [Your Support Email Address].

• Please include your order number along with clear photos/videos of the damaged or incorrect product so we can arrange a replacement or full refund at no extra cost to you.

4. Return Process & Shipping Costs

• To initiate a return, contact our support team at [Your Support Email Address] with your order details.

• Customers are responsible for paying their own shipping costs for returning non-defective items unless the return is due to an error on our part (damaged/wrong item sent).

• Original shipping fees are non-refundable.

5. Refunds & Processing

• Once your return is received and inspected by our warehouse/supplier network, we will notify you via email regarding the approval or rejection of your refund.

• If approved, your refund will be processed and automatically applied to your original payment method within 5 to 10 business days.