Shipping Policy

shipping policy

Read our store policies

shipping policy

Effective Date: September 20, 2026

Thank you for shopping at Zennstra! We want to ensure that your shopping experience is as smooth and transparent as possible. Below you will find all the details regarding how we process, ship, and deliver your orders.

1. Order Processing Times

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.

Please note: If we are experiencing a high volume of orders, processing may be slightly delayed. If there is a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your delivery location and the size/weight of the items.

Because we source our high-quality lifestyle, fashion, and tech products from multiple specialized fulfillment centers to bring you the best variety, items in your order may ship separately. If this happens, you will not be charged any additional shipping fees beyond what was calculated at checkout.

3. Estimated Delivery Times

Once your order is processed and handed over to the carrier, delivery times generally fall within the following windows depending on your location:

Standard Domestic Shipping: 3 to 7 business days

Note: These delivery times are estimates and are not guaranteed. Weather delays, carrier issues, and public holidays can occasionally extend delivery times.

4. Order Tracking

Once your order has shipped, you will receive a Shipping Confirmation email containing your tracking number(s). The tracking link will typically become active within 24 hours.

If your order is arriving in multiple packages from different fulfillment centers, you will receive separate tracking numbers for each package.

5. International Shipping

At this time, we only ship to the United States.

6. Missing or Damaged Items

We take great care to ensure your items arrive safely. However, if your order arrives damaged in transit, please save all packaging materials and damaged goods, and contact us immediately at support@zennstra.com with your order number and a photo of the item’s condition. We will address these on a case-by-case basis and work towards a satisfactory solution.

If your tracking information states that your package was delivered but you have not received it, please check with neighbors or your local post office before contacting us.